Refund Policy

Effective September 27, 2026. Purchase availability notice updated October 22, 2026. This policy covers Songlet purchases through an active FastSpring checkout, including subscriptions and legacy one-time purchases. Only plans marked available on Pricing can be purchased. Creator trial availability and eligibility are checked on Pricing.

Requesting a refund

You may request a refund within 14 days of your purchase. Contact contact@songlet.app. For a FastSpring purchase, you may also visit FastSpring buyer support, and include your account email and order reference. Requests are handled in accordance with FastSpring's Terms of Sale and applicable consumer law. We will review service failures, duplicate charges and missing delivery. Credit use does not prevent you from submitting a request.

Approved refunds are processed through the provider used for the original purchase to the original payment method. Your bank or payment provider determines when the funds appear. A pending request is not a completed refund. Credits associated with a refunded purchase are removed; if some have already been used, we review the account and reconcile the remaining balance. Nothing in this policy limits your mandatory consumer rights.

Subscriptions

Listed monthly plans are Creator at US$29 for 100 generations, Pro at US$59 for 250, and Studio at US$99 for 500. Available plans automatically renew monthly until canceled, with credits added only after each confirmed payment. Free access will not automatically convert to a paid subscription. You may cancel before the next renewal, and unused credits remain usable while your account and the service remain active. Credits carry over. Cancellation will stop future charges and is separate from a refund request. You may request a refund within 14 days of any subscription payment, including a renewal, subject to applicable consumer rights and the payment terms disclosed at purchase. These terms apply to subscriptions explicitly accepted through an active checkout.

When marked available on Pricing, the 3-day free Creator trial requires a payment method and shares the signup allowance of 3 free generations. Cancel before the trial ends to avoid the first US$29 monthly charge plus applicable tax. If a charge has already succeeded, cancellation stops future renewals; request any refund separately using the process above.

Failed generations

One credit is reserved when you create a song. If generation fails or cannot be confirmed, the credit is returned once. If audio exists but file preparation fails, use Retry downloads; this resumes the existing song without requesting another paid generation. A returned song credit is separate from a payment refund.

Getting help

Contact us if a payment succeeded but credits are missing, or a song cannot be delivered. Do not send passwords, verification codes or full card details. Keep your order reference so we can find the right purchase.